Return Policy

At FLASKIT, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund policy.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• The item must be in its original, unused condition with all packaging intact and tags attached.
• Proof of purchase is required (order confirmation or receipt).

2. Non-Returnable Items

• We do not accept returns for items that have been used, damaged by the customer, or altered in any way.
• Certain items, such as sale or clearance items, may be final sale and are not eligible for return.

3. Return Process

• Contact Us: Start by reaching out to us at flaskitshop@gmail.com with your order number and reason for return.
• Return Authorization: Once approved, we’ll provide you with a return authorization and the shipping address.
• Ship the Item: Pack the item securely and send it to the address provided. You are responsible for the return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

• Once we receive your returned item and inspect it, we’ll process your refund within 5–7 business days.
• Refunds will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
• If an item was purchased with a discount or promotion, the refund will reflect the discounted price.

5. Exchanges

• If you wish to exchange an item, please initiate a return as above and place a new order for the desired item.

6. Damaged or Defective Items

• If your item arrived damaged or defective, please contact us immediately at [Your Contact Email]. We will cover the cost of return shipping and send you a replacement or issue a refund based on your preference.